Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Limewin services. We take your privacy seriously and set out below what data we process, why we process it and the choices available to you. If you have questions, contact [email protected] or use our live chat.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, address, email and phone number. We also collect identity information where required for verification - for example a copy of an ID document - and any documents you provide to resolve account issues.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and location data where permitted. This helps us deliver the service, prevent fraud and troubleshoot technical issues.

Transactional and activity data

We record your account activity such as bets, deposits, withdrawals, game history and loyalty points. Payment details are processed by authorised payment providers; we retain only the information necessary to complete and record transactions.

How we use your information

We process data to provide and operate your account, verify identity, process payments, prevent fraud and meet legal obligations. We also use information for security monitoring, customer support and to communicate important account or service changes. Where permitted, we may use anonymised data for analysis and service improvement.

Data protection and security

We use technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal data is restricted to staff and third parties who need it to perform services on our behalf. We review security practices regularly and require partners to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, analytics and security. You can control cookie preferences through your browser or our cookie settings. Third-party analytics and advertising partners may also set cookies; their use is subject to their own policies.

Your rights

You have the right to access personal data we hold about you, request correction, ask for erasure in certain circumstances, restrict processing or object to processing where applicable. You may also request data portability for information you provided directly. To exercise rights, contact [email protected].

Access, correction and deletion

We will respond to lawful requests to access, rectify or delete personal data in line with applicable law. Some requests may be limited where retention is required for legal or regulatory reasons, fraud prevention or to protect our legitimate interests.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention and compliance services, service providers who host or support our platform, and with law enforcement when required. We do not sell your personal data. Any third party we use is required to protect your data and only process it for agreed purposes.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be communicated via the site or email. For questions about Lime Win's handling of personal data or to make a privacy request, contact [email protected].