Responsible Gambling Policy

At Limewin we take safer gambling seriously. We want play to be fun and controlled, so we provide clear tools, guidance and quick access to support to help you manage your activity. If you feel your play is becoming a problem, we encourage you to use the controls below or contact our team for immediate help.

Player protection principles

We promote responsible play by making limits and pause options easy to find, using straightforward language and offering prompt help through live chat or email. We treat player safety as a priority and will act quickly when someone shows signs of harmful gambling. Our approach is to prevent harm while keeping the process simple and transparent.

Activity-control tools

Account limits

You can set deposit limits and session limits in your account settings. Limits can be applied per day, per week or per month and changed at any time, subject to any safety-related delay that may be applied to increases.

Reality checks and session reminders

Use reality checks to receive on-screen reminders after a set session time. These prompts help you see how long you have been playing and decide whether to continue.

Deposit and loss limits

Deposit limits let you control how much you add to your account over a chosen period. Loss limits help cap how much you can lose in the same periods. Both are adjustable from your account area; reductions are usually immediate, increases may be subject to a cooling-off period.

Time limits and account breaks

Take an account break to pause play for a minimum period that you select. Time-outs can range from short breaks to longer cooling-off periods. These options are available in your responsible gambling settings and via our support team.

Self-exclusion

If you need a complete break, you can self-exclude for a defined period or permanently. Self-exclusion will close your access to the account and prevent further play from your profile. To set self-exclusion, use the account tools or contact support for assistance.

Recognising signs of problematic behaviour

Warning signs include chasing losses, increasing deposits, neglecting other responsibilities and hiding play from friends or family. If you notice these signs in yourself or someone you care about, consider tightening limits, taking a break or seeking professional help.

Tips for staying in control

Set limits before you play, stick to a budget, take regular breaks, avoid gambling when stressed or under the influence, and keep a record of time and money spent. Use deposit and loss limits to make sure play stays within your means.

Professional help and support organisations

If you need external support, organisations such as GambleAware, GamCare and the national self-exclusion service (GamStop) offer confidential advice and tools. For immediate account help contact our support team via live chat or email at [email protected]. If you are concerned about someone else, encourage them to seek professional help and use the available protective tools.

At Lime Win we are committed to safer gambling and to helping players keep control. Please reach out if you need assistance.