Customer Support Center
Support is available to assist with questions, account-related issues, technical concerns or general feedback. Our team is on hand via live chat, email and phone and will help with deposits, withdrawals, verification and responsible gambling tools. We also handle security and privacy enquiries and can assist with data requests. For account or payment queries, contact the appropriate department below and we will respond promptly during office hours or by live chat for urgent matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, typical reply under 15 minutes) |
| General enquiries | [email protected] (email response within 24 hours) |
| Affiliate enquiries | [email protected] (account manager assigned within 48 hours) |
| Phone | +44 20 7946 0824 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Contact Us by Email
For detailed requests, account queries or when you need to send documents, email is the preferred contact method at Limewin. Please send messages to [email protected] with a clear subject line and full account details. Providing up-to-date contact information and copies of any ID speeds handling and helps avoid delays when Lime Win needs to verify or review your request.
Send Us a Message
NameEmailMessageSend to Lime WinUse this form for account, payment or bonus queries. You must be 18 or over to submit.Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests via live chat or email are usually handled faster, while complex account, verification or payments issues may take longer to investigate. If we need extra time we'll keep you updated and let you know the expected timeframe for resolution.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. At Limewin we review every message carefully and use what we learn to refine promotions, game selection and usability. Please share any bugs, feature requests or general thoughts via live chat or email; all input helps us make Lime Win easier to use and more enjoyable for everyone.